Refund policy

 Did something go wrong with your order? Did you order or receive the wrong products by mistake? Don't worry, we got your back. Be sure to contact us within 72 hours of receiving your order so we can address these issues promptly. Be aware that any returned product must be unopened and undamaged for a full refund. Please contact us by email at info@willowmedical.ca or by phone at +1.250.871.8333 for the next steps of the return procedures.

If you are experiencing an usual skin reaction following the use of the products, we ask that you contact us immediately so we can discuss what might be causing the irritation and offer solutions.

When in doubt, we recommend to contact us by email at info@willowmedical.ca or by phone at +1.250.871.8333 to discuss any of these issues further.